Hi my name is Alicia and I am the Director and Consultant of Kaizen Consultancy Services Ltd, set up in 2016
I have over 18 of years experience in IT Service Management, Project Management, Lean and Agile Methodology.
I am an innovative, customer focused, result oriented consultant, who is passionate about enabling high performance, in small to large complex cross-functional teams in a sustainable and genuinely fun environment.
I have led the delivery of both modern and legacy enterprise systems, with the following roles:
- Distributed Systems Specialist
- Infrastructure Manager
- Operations Manager
- SAP Technical Manager
- Agile Coach
- Project Manager
Continuous Improvement Specialist
Project Manager utilizing Waterfall, Agile, and Hybrid methodologies.
I help build better software that drives true business and am passionate about applying agile ideas, principles and practices in a pragmatic manner to help teams deliver value and make them successful.
I focus on the following:
- Enhancing team relationships
- Communication skills
- Conflict resolution and processes to help create happy teams that deliver high quality products and have the ability to intuitively perceive and resolve team and project issues, risks and impediments.
- Ensuring the application of appropriate inspect / adapt feedback loops, and manage complex relationships to nuance the business/technology divide.